Privacy Policy for Holloway Company

Effective Date: May 1, 2025

At Holloway Company, along with our affiliates ("Holloway Company," "we," "us," or "our"), we prioritize your privacy and are dedicated to protecting the information you share with us. This Privacy Policy outlines how we handle the Personal Information collected through our website, https://hollowaycompany.com, and related services, including our showroom consultations, design services, and communications (collectively, the "Services"). This policy does not extend to data processed on behalf of third parties under separate agreements.

1. Collection of Personal Information

We collect Personal Information about you in the following ways:

1.1 Directly from You

When you inquire about our services, schedule a consultation, use our Services, or communicate with us, we collect:

• Account Information: Your name, contact details (e.g., email address, phone number, mailing address), payment information, and project-related details (e.g., design preferences or transaction history).
• Content: Personal Information in your inquiries, feedback, project submissions, or reviews of our Services.
• Communication Information: If you contact us (e.g., via email, phone, or our website), we collect your name, contact details, and the contents of your message.
• Social Media Information: If you interact with our social media accounts (e.g., commenting or messaging), we may collect your contact details. Social media platforms may also provide us with aggregated user interaction data.

1.2 Automatically Collected Information

As you navigate and interact with our Services, we collect:

• Technical Information: Browser and device data, IP addresses, usage patterns, and cookies to enhance your experience, analyze site performance, and improve our Services.

2. Use of Personal Information

We use your Personal Information to:

• Deliver and improve our Services, including designing and implementing backyard and home improvement projects tailored to your lifestyle.
• Communicate with you about project updates, promotions, and offerings related to our design and construction services.
• Conduct research, analyze trends, and prevent fraud or unauthorized activity.
• Comply with legal obligations and protect our rights, property, and safety, as well as those of our clients and the public.
• Tailor our communications and improve your experience through internal analytics and market research.

3. Disclosure of Personal Information

We may share your Personal Information with:

• Service Providers: Trusted third parties that support our business operations, such as payment processors, contractors, or marketing platforms, who are obligated to protect your data and use it only for purposes specified by us.
• During Business Transfers: As part of mergers, acquisitions, or other business transitions, where your information may be transferred as a business asset.
• For Legal Reasons: When necessary to comply with applicable laws, regulations, or legal processes, or to protect our interests, safety, or rights.
• Trusted Third-Party Partners: For marketing or promotional purposes related to services you have expressed interest in, in accordance with this Privacy Policy and applicable data protection laws.

We do not sell your Personal Information.

4. Consent to Communication

4.1 Scope of Consent

By submitting your Personal Information on our website, including your name, telephone number, and email address, you agree that Holloway Company, its subsidiaries, affiliates, and our trusted third-party partners may contact you by various communication methods, including but not limited to emails, phone calls, text messages (SMS and MMS), and postal mail. This communication may inform you about new services, project ideas, promotions, and offers that you might find valuable, such as backyard design or home improvement solutions.

4.2 Automated Calls and Messages

You acknowledge that consent includes receiving autodialed and prerecorded messages or calls delivered via automated technology to the phone number you provided. We will obtain separate, express consent for telemarketing calls as required by law.

4.3 Third-Party Communication

You agree that we may share your Personal Information with trusted third parties for them to contact you with relevant offers and services. Such sharing will be in accordance with this Privacy Policy and applicable data protection laws.

4.4 Voluntary Nature of Consent

Providing your consent is completely voluntary, and you may withdraw your consent at any time. To withdraw consent, reply STOP to any text message, follow the opt-out instructions provided in our emails, or contact us at [email protected] or (703) 996-8099. For assistance, reply HELP to any text message.

5. Your Rights

Depending on your location, you may have certain statutory rights regarding your Personal Information, including:

• Access: Request access to your Personal Information and details about how it is processed.
• Deletion: Request deletion of your Personal Information from our records.
• Rectification: Request correction or updating of your Personal Information.
• Data Portability: Request transfer of your Personal Information to a third party.
• Restriction: Request restriction of how we process your Personal Information.
• Withdrawal of Consent: Withdraw consent where we rely on it as the legal basis for processing.
• Objection: Object to how we process your Personal Information, including for marketing purposes.

To exercise these rights, contact us at [email protected] or (703) 996-8099. We will respond in accordance with applicable laws.

6. Children's Privacy

Our Services are not targeted at children under 13. We do not knowingly collect Personal Information from children under this age. If we learn that we have collected such information, we will investigate and, if appropriate, delete it from our systems. If you are 13 or older but under 18, you must have permission from your parent or guardian to use our Services.

7. Third-Party Websites

Our Services may link to external websites not governed by this Privacy Policy (e.g., social media platforms or partner sites). We are not responsible for the content or privacy practices of these sites. We recommend reviewing their privacy policies independently.

8. Data Security and Retention

We implement appropriate technical and organizational measures to protect your Personal Information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. However, no system can be completely secure, and we cannot guarantee absolute security. We retain your Personal Information only as long as necessary to provide our Services, fulfill legal obligations, or resolve disputes.

9. International Users

Your Personal Information may be processed and stored in the United States, where our servers are located, or in other jurisdictions where our service providers operate. By using our Services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website at https://hollowaycompany.com/privacy-policy/, with the effective date indicated. Your continued use of our Services after updates signifies your acceptance of the revised policy.

11. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Address: 42351 Azalea Lane, Dulles, VA 20166
• Phone: (703) 996-8099